FAQs
Frequently Asked Questions – Excellent Transfers Barcelona
1. How does the reservation system work?
After making a reservation, you’ll receive an email confirming the details:
“New Reservation #99999 has been received.”Once the payment is processed (within 2-3 days), you’ll receive another email:
“Reservation #99999 has changed to Accepted.”If you don’t receive confirmation within a few days, please email us. Once your reservation is Accepted, rest assured, we’ll be there at the scheduled time.
2. What if I lose my reservation confirmation?
No problem! Just email us, and we’ll send it again.
3. Can I modify my reservation?
Yes, as long as there are no additional charges. Contact our Customer Service as soon as possible. Changes must be made at least 24 hours before pickup to be guaranteed.
4. Can I cancel my reservation?
Yes, cancellations are accepted under these conditions:
✅ More than 48 hours before pickup → Full refund.
❌ Less than 48 hours before pickup → No refund.
You’ll receive an email confirming your cancellation, which you can use for claims with your airline, tour operator, or travel insurance.
5. Where will my driver wait?
At the airport: Your driver will be in the arrivals hall, holding a sign with your name.
From your accommodation: The driver will wait at the reception or near the main entrance.
6. Is this a private service?
Yes! Only the people included in your reservation will be in the vehicle. The service is door-to-door. In some cases, if streets are too narrow or blocked, we’ll drop you off as close as possible.
7. What happens if my flight, train, or cruise is delayed or diverted?
Flights: Your driver will monitor your flight. If delayed by more than one hour, rescheduling may be required.
Trains & Cruises: We do not monitor these schedules. The driver will wait 30 minutes from the scheduled pickup time. If you’re delayed, please inform us ASAP.
Diverted flights: If your flight lands at a different airport, contact us immediately. We’ll do our best to reschedule your transfer.
8. Do you provide child car seats?
Yes! You can select from three types of child seats when booking.
9. Will I get the same vehicle as in the photos?
All vehicles shown on our website and Instagram are our own fleet.
You may receive a free upgrade to a larger vehicle if available.
However, you will never receive a smaller vehicle than what you reserved. If you require a specific car, let us know by email.
10. Are there any hidden costs?
No! The price displayed on our website is final and includes VAT.
11. Luggage – How much can I bring?
Use common sense! If four people each have large suitcases and carry-ons, a car won’t be enough.
For extra luggage, book a van—it’s cheaper than booking another vehicle just for bags.
Not sure? Contact our Customer Service for advice.